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| Complaints and Refunds | |
| Complaints | |
| If you have any complaints, please do not hesitate to contact us by | |
| All complaints will remain confidential and will be acknowledged within 5 working days. We will endeavour to reach a solution with you within 7 working days and will keep you informed of all material stages in the process. All complaints will be logged so that we can monitor them for internal usage only. | |
| Refunds | |
| Faulty goods will be fully refunded; we will pay the return postage. | |
| Non-faulty goods must be returned within 14 days after receiving the product. The cost of the goods will be refunded, so long as the goods are still in the condition that they left us in. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves. | |
| If you have a problem with the product, please contact us before you return the item, on 01628-898366 between 9am and 5pm, or you can email us at | |
| If you need further information, please call our team on 01628-898366 between the hours of 9am - 5pm or email us at | |
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